Frequent problems.

• Problems with the games.
  • I can't find the menu to play all the sorts of games.
  • I can't find a game partner.
  • I go to a room, but the game doesn't begin.
  • I can't open more than two game rooms. I don't understand.
  • During a game, the clock is not precise.
  • Some people cheat with the clock.
  • Sometimes, when I play checkers, I can't move my pawn.
• Problems with the chat.
  • Where is the list of smileys ?
  • I don't know how to send the chat messages that I write.
  • Someone is harassing me! Can you help me ?
  • I was banned from the chat, but i didn't do anything. I swear it wasn't me!
  • My kid is playing on your website, and I am worried about it.
• Problems with your account.
  • I can't see the profiles, and i can't create my profile.
  • I want to change my nickname / age / sex.
  • I have forgotten my password.
  • I want to delete my keyja.com account permanently.
• Problems with the program.
  • There is a bug in the program.
  • I am often disconnected from the server. I'm angry!
  • Sometimes the program is slow, and I have to wait a few seconds. I'm angry!
  • The translation of your program is horrible.
  • There are too many updates for the program. Do I need to update the program everytime ?
  • I don't receive any phone call or SMS while i'm using this program.
  • Can you make a version for Iphone please ?
• Other problems.
  • I want to invite all of my friends to keyja.com.
  • I have a question. And it is not in this list.

Question: I can't find the menu to play all the sorts of games.
Answers:

• Open the menu. You should see a button labelled "free games". Press this button, and install the full version of the program. It is 100% free.
• You do NOT need to create a new account. Use the same account to log in the new program.

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Question: I can't find a game partner.
Answers:

• Read this help topic: Play games
• Try another game, which is more popular.
• Create a room, and wait a few minutes.
• Go to a chat room. If you're lucky, you will meet a game partner there.

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Question: I join a room, but the game does not begin.
Answers:

• Read this help topic: How to start the game?
• Sometimes other people are busy. If they don't click on the button "Ready to start", try to play in another game room.
• Online games are fun. But they have drawbacks too.

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Question: I can't open more than two game rooms. I don't understand.
Answers:

• Read this help topic: Navigate in the program.

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Question: During a game, the clock is not precise.
Answers:

• Keyja.com uses a particular programming technique to ensure the fairness of the games: If a player has an abnormal delay of transmition on the internet, the clock is automatically adjusted. It may seem that your opponent used more time than he could, but this is false. The time computed by the server is more accurate, and depends on many factors.

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Question: Some people cheat with the clock.
Answers:

• This is not true. The host of a table can set the clock to whatever value.
• Read this help topic: How to set the game options?
• You can see the clock settings in the lobby, by looking at the column labelled 'clock'. [5/0] means 5 minutes for the whole game. [0/60] means 60 seconds per move. And no value means no clock.
• You can also see the clock settings in the title bar of each game window. If you disagree with the clock settings, don't click 'ready to start'.

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Question: Sometimes, when I play checkers, I can't move my pawn.
Answers:

• The rules used on keyja.com are the american rules.
• Read this help topic: Rules of the game: Checkers.

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Question: Where is the list of smileys ?
Answers:

• list of smileys

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Question: I don't know how to send the chat messages that I write.
Answers:

• On your keyboard, search a button labelled "Send", or "Ok", or "Enter", or this icon .

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Question: Someone is harassing me! Can you help me ?
Answers:

• Read this help topic: Moderation rules.
• If you are being harassed in a public chat room, a moderator will help you.
• If you are being harassed in private messages, you should ignore the user.
• Open the menu, and look at the options for unsolicited messages. You can block incoming messages from unknown persons, if you want to.

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Question: I was banned from the chat, but i didn't do anything. I swear it wasn't me!
Answers:

• Read this help topic: Moderation rules for users.

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Question: My kid is playing on your website, and I am worried about it.
Answers:

• We understand your concerns, as this website includes a lot of interactions with other people.
• First of all, make sure that your kid didn't lie on his/her birthdate. Log into the program using your kid's account, and check that there is no option to edit a profile.
• We have included many protections regarding the children: The chat rooms are controled by moderators. The kids can't have profiles, and can't see other people's profiles. On top of that, talking about sex is prohibited in public chat rooms.
• It's impossible to know the sex or the age of a kid on keyja.com, and because of this, your kid should be safe from dangerous perverts.
• Furthermore, children under 13 years old are not allowed to come here.
• Keyja is restricted to a mature audience in Google Play. You just need to enable the parental control on your child's device.

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Question: I can't see the profiles, and i can't create my profile.
Answers:

• This functionality is only available to adults. Adults are people aged 18 years old or more.
• Your age is computed according to the birthdate you have entered, when creating your account.

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Question: I want to change my nickname / age / sex.
Answers:

• We do not allow this.

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Question: I have forgotten my password.
Answers:

• Sorry, we can't help you. You need to create a new account. We don't have your email address, hence we can't verify your identity if you don't know your password.

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Question: I want to delete my keyja.com account permanently.
Answers:

• No problem, use this link to delete your account permanently.

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Question: There is a bug in the program.
Answers:

• Have you installed the latest version of the program ?
• Join our facebook page. Write your problem on the wall. We will try to solve the problem. Please specify the model of your phone.
• If you don't have a facebook account: Go to keyja.com website, you will find a link "Contact" at the bottom of the page.

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Question: I am often disconnected from the server. I'm angry!
Answers:

• Do you have a 3G/UMTS connection from your cellphone ? Report the problem to your internet provider. They are responsible for this.
• If you have access to a WIFI connection, you should use it. Your problem will be fixed.
• You can also use your computer to access keyja.com: On your computer, open your web browser and go to keyja.com.

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Question: Sometimes the program is slow, and I have to wait a few seconds. I'm angry!
Answers:

• Keyja.com is an online program, linked to an internet server. Sometimes when you click a button, the response takes a few seconds. This is because the network connection is more or less fast, depending on the time of the day. Do not click several times on the same button. Just wait until the server responds.
• Do you have a 3G/UMTS connection from your cellphone ? If you have access to a WIFI connection, you should use it.
• Your opponent has not the same phone model than you. When he plays, the program can run slower than it runs on your machine. The server will synchronize your phones, and make you wait until you are both ready.
• Online games are fun. But they have drawbacks too.

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Question: The translation of your program is horrible.
Answers:

• Keyja.com was translated automatically using "Google translate".
• If you speak english, change the language to english before starting the program.

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Question: There are too many updates for the program. Do I need to update the program everytime ?
Answers:

• No, you don't need to update the program in most cases. If the update is required ,which is rare, the program will force you to update.
• Update of the program only if you have a bug: It may be repared in the new version.
• I don't create the updates to bother you. It's because I improve the program and repair the problems.

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Question: I don't receive any phone call or SMS while i'm using this program.
Answers:

• You receive the messages but you don't know how to see them. You need to change an option.
• Open the menu. Click settings. Click screen settings. Change the option for Android notification bar.

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Question: Can you make a version for Iphone please ?
Answers:

• No. Keyja was written in Java. It can not be ported to Iphone.
• Keyja 2 will be compatible with Iphone. It should be released around january 2017.

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Question: I want to invite all of my friends to keyja.com.
Answers:

• Open the menu. Click the button "Share".
• Join our facebook page.

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Question: I have a question. And it is not in this list.
Answers:

• Join our facebook page.
• Ask your question in the forum.
• Go to keyja.com website, you will find a link "Contact" at the bottom of the page.

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